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Frequently Asked Questions


Where are you located?

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Our offices are located in Scottsdale, Arizona USA.

Is your web site secured?

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Yes. Our web site is secured with a Web Server SSL Certificate. Transactions on the site are protected with 40-bit minimum to 256-bit SSL encryption.

Is any information that you gather from me available to others?

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No. We keep ALL information secure. Please view our Privacy Policy.

How can I pay for my order?

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We accept all major credit cards, as well as payments via PayPal.

What is your minimum order?

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There is NO minimum order! You can order one jacket or as many as you like.

Do you offer quantity discounts?

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Yes with a minimum order of only 5 or more jackets. All inquiries must be submitted to

What about the quality of your jackets?

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We pride ourselves in making the best jackets. We use thick 24-ounce wool and genuine cowhide leather making our jackets durable to stand up for many years.

What are the smallest and biggest size jackets that you offer?

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Our jackets are available in sizes S through XXL.

How do I know what size to order?

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Please refer to our size chart where you look what jacket will be best for your height and weight.

Can I track my order after it has been shipped?

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Yes. Once your order has shipped from our facilities, we will send you an e-mail with all the shipping information along with your tracking number.

Once my order is placed how long will it take to ship?

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- In-stock PLAIN jackets (without personalization) ship in 1-2 business days (not including weekends).
- In-stock jackets WITH LETERING ship in 1-2 weeks. 5 working days RUSH SERVICE AVAILABLE FOR ADDITIONAL 25%
- All custom made jackets (with or without lettering) ship in 4-5 weeks (depending on time of year). 
- See Shipping Rates.

Do you offer returns and exchanges?

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Yes, with certain limitations. Please read our Return & Exchange Policy.

Do you have stores where I can purchase my jacket?

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All orders are placed through our web site.

There is a problem with your web site. Who do I contact?

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Please let us know by sending an email to

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