Frequently Asked Questions
Where are you located?
Our offices are located in Scottsdale, Arizona USA.
Is your web site secured?
Yes. Our web site is secured with a Web Server SSL Certificate. Transactions on the site are protected with 40-bit minimum to 256-bit SSL encryption.
Is any information that you gather from me available to others?
How can I pay for my order?
We accept all major credit cards as well as payments via PayPal, Electronic Bank Transfers and Checks.
What is your minimum order?
There is NO minimum order! You can order one jacket or as many as you like.
Do you offer quantity discounts?
Yes with a minimum order of only 5 or more jackets. All inquiries must be submitted to email@example.com.
What about the quality of your jackets?
We pride ourselves in making the best jackets. We use thick 24 ounce wool and genuine cowhide leather making our jackets durable to stand up for many years.
What are the smallest and biggest size jackets that you offer?
Our jackets are available in sizes XXS through 6XL.
How do I know what size to order?
Please refer to our size chart where you look what jacket will be best for your height and weight.
Do you offer any other colors of wools or leathers?
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Do you make all-wool jackets?
Yes. We can custom make your jacket in all wool. Make sure you send us a note about it.
I live in a country other than the usa. Will you ship to me?
Yes. We ship worldwide!
Can I track my order after it has been shipped?
Yes. Once your order has shipped from our facilities, we will send you an e-mail with all the shipping information along with your tracking number.
Once my order is placed how long will it take to ship?
- In-stock PLAIN jackets (without personalization) ship in 1-2 business days (not including weekends).
- In-stock jackets WITH LETERING ship in 1-2 weeks. 5 working days RUSH SERVICE AVAILABLE FOR ADDITIONAL 25%
- All custom made jackets (with or without lettering) ship in 4-5 weeks (depending on time of year).
- See Shipping Rates.
Do you offer returns and exchanges?
Yes, with certain limitations. Please read our Return Exchange Policy.
Do you have stores where I can purchase my jacket?
All orders are placed through our web site.
There is a problem with your web site. Who do I contact?
Please contact us through the Contact Us page.