Delivery Timeline Policy
At Varsity Base, each jacket is custom-made from scratch. We take pride in the craftsmanship that goes into every piece — from cutting premium melton wool and leather to finishing the last stitch. Our goal is to deliver every order on time without ever compromising quality.
Standard Production Timeline
- Typical lead time: 3–4 weeks from the date of purchase.
- This includes patterning, cutting, embroidery, assembly, quality inspection, and shipping preparation.
- Shipping time: usually 3–7 business days depending on your location.
Delivery times may vary slightly during peak seasons, holidays, or due to international logistics delays.
Rush Orders
- For customers selecting Rush Production, we prioritize your jacket in our schedule.
- Rush orders are typically delivered within 14 calendar days from order confirmation.
- If we miss a guaranteed rush date, Varsity Base will refund the rush fee or offer equivalent store credit.
Delays & Communication
- Occasionally, unforeseen factors — such as material availability, quality-control holds, or customs inspections — may cause minor delays.
- We’ll keep you informed at every stage and provide updated tracking as soon as your jacket ships.
Late Delivery Policy
- Our timelines are estimates, not absolute guarantees (except for paid rush orders).
- Delays of up to 7 days beyond the estimated window are considered normal for handmade custom products.
- If your jacket is delayed more than 7 days past the estimated delivery date, our team will contact you to provide a status update and may extend a goodwill gesture (discount or credit).
- If your jacket is delayed more than 14 days, we’ll review the case individually and offer a partial refund, rush-fee credit, or store credit as appropriate.
Hard-Deadline or Event Orders
If you need your jacket for a specific date (e.g., graduation, gifting, team event), please note that at checkout or notify our team in advance.
We’ll confirm whether we can commit to the requested timeline. Orders with a confirmed guaranteed date will qualify for compensation if missed.
Our Commitment
Every Varsity Base order is handcrafted with care. If we ever fall short on timing, you’ll always receive honest communication and a fair resolution — because quality and customer satisfaction come before shortcuts.
Varsity Base
4455 E Camelback Rd, Suite E-140
Phoenix, AZ 85018
[email protected]