Delivery Timeline Policy
At Varsity Base, each jacket is custom-made from scratch. We take pride in the craftsmanship that goes into every piece — from cutting premium melton wool and leather to finishing the last stitch. Our goal is to deliver every order on time without ever compromising quality.
Standard Production Timeline
- Typical lead time: 3–4 weeks from the date of purchase.
- This includes patterning, cutting, embroidery, assembly, quality inspection, and shipping preparation.
- Shipping time: usually 3–7 business days depending on your location.
Delivery times may vary slightly during peak seasons, holidays, or due to international logistics delays.
Rush Orders
- For customers selecting Rush Production, we prioritise your jacket in our schedule.
- Rush orders are completed in 10 calendar days production + 4 business days shipping — approximately 2 weeks from order confirmation.
- If we miss a guaranteed rush date, Varsity Base will refund the $50 rush fee in full AND apply a $100 store credit to your account. Both are issued automatically — you do not need to request them.
Delays & Communication
- Occasionally, unforeseen factors — such as material availability, quality-control holds, or customs inspections — may cause minor delays.
- We’ll keep you informed at every stage and provide updated tracking as soon as your jacket ships.
Late Delivery Policy
- Our timelines are estimates, not absolute guarantees.
- Delays of up to 7 days beyond the estimated window are considered normal for handmade custom products.
- If your jacket is delayed 8-14 days past the estimated delivery date, our team will contact you with an update and offer a 5-10% store credit or a refund of any rush fee paid.
- If your jacket is delayed more than 15 days, we will review the case individually and offer a 10-20% refund or store credit, subject to management approval.
Hard-Deadline or Event Orders
If you need your jacket for a specific date (e.g., graduation, gifting, team event), please note that at checkout or notify our team in advance.
We’ll confirm whether we can commit to the requested timeline. Orders with a confirmed guaranteed date will qualify for compensation if missed.
Cancellation Policy
- You may cancel your order free of charge within 3 days of placing it. After 3 days, materials are sourced and your jacket enters production.
- Cancellations after the 3-day window are subject to a 30% cancellation fee to cover materials and production costs already incurred.
- Once a jacket is completed or shipped, our standard no-return policy for custom items applies.
- To cancel, email [email protected] with your order number as soon as possible.
Our Commitment
Every Varsity Base order is handcrafted with care. If we ever fall short on timing, you’ll always receive honest communication and a fair resolution — because quality and customer satisfaction come before shortcuts.
Varsity Base
4455 E Camelback Rd, Suite E-140
Phoenix, AZ 85018
[email protected]