- How do I track my order?
You can send us an email to [email protected]. Once your order is ready you will receive a FedEx notification with a tracking number.
- Do your jackets come with a Zipout lining?
No. If you'd like to have a zip-out lining added, please click on a small check box at the checkout and add extra zip-out lining
- Where are you located?
Our offices are located in Phoenix, Arizona USA.
- Are there any import duties if I'm ordering from another country?
Yes, there will be an import duty imposed if you're from outside of United States. Normally the import duty is around 20-24% of invoice value.
- Is your web site secured?
Yes. Our web site is secured with a Web Server SSL Certificate. Transactions on the site are protected with 40-bit minimum to 256-bit SSL encryption.
- Is any information that you gather from me available to others?
No. We keep ALL information secure. Please view our Privacy Policy.
- How can I pay for my order?
We accept all major credit cards, you can also request a payment link to pay for your order and invoice.
- What is your minimum order?
There is NO minimum order! You can order one jacket or as many as you like.
- Do you offer volume discounts?
Yes, we offer discounts on orders over 10 items.
- What about the quality of your jackets?
We pride ourselves in making the best jackets. We use thick 24-ounce wool and genuine cowhide leather making our jackets durable to stand up for many years.
- What are the smallest and biggest size jackets that you offer?
We offer items from 2XS all the way to 6XL. We also do size adjustments i.e. lengthen/shorten the body/sleeves of the jackets.
- How do I know what size to order?
Please refer to our size chart where you look what jacket will be best for your height and weight.
- Once my order is placed, how long will it take to ship?
In-stock jackets (without personalization) are shipped out within 1 day (not including weekends). Customized jackets are shipped out within 3-4 weeks. It normally takes about 4-5 days for the jackets to be delivered once they are shipped out. Rush Orders are shipped out within 10 days (plus 4-5 days for the jackets to be delivered).
- Do you offer returns and exchanges?
Yes, with certain limitations. Please read our Return & Exchange Policy.
- Do you have stores where I can purchase my jacket?
All orders are placed through our web site.
- There is a problem with your web site. Who do I contact?
Please let us know by sending an email to [email protected].