Frequently Asked Questions
- Where are you located?
Our offices are located in Phoenix, Arizona USA.
- Are there any import duties if I'm ordering from another country?
Yes, there will be an import duty imposed if you're from outside of United States. Normally the import duty is around 20-24% of invoice value.
- Is your web site secured?
Yes. Our web site is secured with a Web Server SSL Certificate. Transactions on the site are protected with 40-bit minimum to 256-bit SSL encryption.
- Is any information that you gather from me available to others?
- How can I pay for my order?
We accept all major credit cards, as well as payments via PayPal.
- What is your minimum order?
There is NO minimum order! You can order one jacket or as many as you like.
- Do you offer quantity discounts?
Yes with a minimum order of only 5 or more jackets. All inquiries must be submitted to firstname.lastname@example.org.
- What about the quality of your jackets?
We pride ourselves in making the best jackets. We use thick 24-ounce wool and genuine cowhide leather making our jackets durable to stand up for many years.
- What are the smallest and biggest size jackets that you offer?
Our jackets are available in sizes S through XXL.
- How do I know what size to order?
Please refer to our size chart where you look what jacket will be best for your height and weight.
- Once my order is placed how long will it take to ship?
In-stock PLAIN jackets (without personalization) ship in 1-2 business days (not including weekends). In-stock jackets WITH LETERING ship in 1-2 weeks. 5 working days RUSH SERVICE AVAILABLE FOR ADDITIONAL 25%. All custom made jackets (with or without lettering) ship in 4-5 weeks (depending on time of year). See Shipping Rates.
- Do you offer returns and exchanges?
Yes, with certain limitations. Please read our Return & Exchange Policy.
- Do you have stores where I can purchase my jacket?
All orders are placed through our web site.
- There is a problem with your web site. Who do I contact?
Please let us know by sending an email to email@example.com.